Many office furniture suppliers â€“ predominantly manufacturers â€“ still feel it is acceptable to be passively rude to Architects and Designers. As if they are irreplaceable â€“ as if they are the only suppliers available.
This aloof attitude is often accompanied by poor general service, lack of focus, and snobbiness that we all hoped had disappeared years ago.
Verve Workspace has a true desire to be the best in the industry. Making consistent fabulous service and relationship building the order of the day.
Working with Architects and Designers
Architects and Designers are often the people who specify what furniture goes into a building and they dont always feel that furniture suppliers are as helpful as they could be.
Firstly the biggest complaint is that there seems to be no mutual understanding or appreciation of how the other works. Too many suppliers appear to feel that if they dress like an architect, that they will somehow relate to them better. As if by going all â€˜designeryâ€™ they will somehow be more appealing. As if architects are so gullible they will fall for an image alone. Suppliers coining phrases like â€˜The A&D communityâ€™ doesnâ€™t endear eitherâ€“ it just annoys. Itâ€™s frankly regarded by many as patronising and in some way belittles the work that designers do. They donâ€™t refer to themselves in such a way â€“ so why should a supplier?
And suppliers need to come out of the 1980â€™s and realise that it may be their top priority to see the designer â€“ but itâ€™s unlikely to be the top of the designers list. Stop trying to get a â€˜repâ€™ in the door â€“ and just be ready with the right information â€“ when itâ€™s needed! Sending out â€˜over the topâ€™ marketing literature which often ends up in the bin is wasteful and more than a bit unnecessary.
The role of interior designers and architectural practices is changing.
With the onslaught in recent years of home design TV programmes such as BBC â€˜Changing Roomsâ€™ â€“ people have finally woken to the importance of good looking, considered interiors. This has now become regarded as essential, and if suppliers can get their act together to work with designers and specifiers effectively â€“ then everyoneâ€™s a winner.
So what does all this mean for the humble furniture supplier
Itâ€™s not that complicated really â€“ and common sense when you think about it. And it all comes down to service.
And service comes down to listening to your customers needs. Designers want a supplier that actually takes a sustained interest in a project. That means looking after the basics like making sure wood samples and fabric swatches arrive on time. Thereby saving anyone having to make a â€˜chase upâ€™ telephone call. If and when orders are placed with a supplier, the individual sales person must take a certain level of ownership and responsibility for seeing it through to the end. That means taking seriously the delivery date promised, and other assurances that were given to get the order in the first place.
Only then will the architects, designers, and specifiers feel that they are valued and understood. After all â€“ if everyone in a chain puts the maximum effort into their own role â€“ then only the best can come out at the other end. And once one has had the best â€“ why settle (or look) for anything else?