Customer service charter
At Verve Workspace, we take a very proactive approach to customer care. We work on the basis that we wish to work with our customers over a long period of time, and develop a working partnership. We believe that the best way to do this is to offer an extremely high level of service before, during and importantly after a project is completed. This way our customers will continue to use us and will happily recommend us to their associates, clients and friends.
Our initial services include:
- Free on site survey, and space planning.
- Full consultation (if required) to gain an understanding of what our client is trying to achieve.
- We work hard to ensure that our customers are given the best choice of office furniture products to ensure they are not paying more than they need to. We do this without substituting quality and longevity of product, by sourcing direct from the factories and minimising the supply chain.
- We offer a product sourcing service – free of charge. This means that if a company has seen something that they like, or need to match up to an existing range we draw on our years of experience and our extensive library to provide solutions that meet a customers needs perfectly.
After sales service
- We are always on hand to offer free advice on products, and any technical issues.
- We are happy to offer free help with adjustment of seating to ensure that the user has set the chair correctly and are gaining maximum support – helping to reduce the risk of future neck and backaches in many cases.
- All our products are of commercial quality, and so in the unlikely event of any problem, products are covered by guarantees of up to 12 years. Ask for specific range guarantees.
- We have a dedicated contact for your company so you always know who you are dealing with and can keep track of any progress.