The Verve Guarantee
We set out how we work, so it's clear for everyone.
WE GUARANTEE A PERSONALISED APPROACH TO YOUR BUSINESS.
We’re not just rolling out the same thing for every customer. Every business and project is different - and so the solution should be too.
WE GUARANTEE TO BE HONEST WITH YOU ABOUT THE OPTIONS FOR YOUR PROJECT, AND TO BE STRAIGHT WITH YOU.
We won’t resort to saying just anything to simply close a sale. We will always tell you if we think a budget, timescale or scale of a project could be problematic. We will always offer brilliant solutions and options as well. Whilst we are definitely problem solvers and creative thinkers - we just won’t mislead our customers. We take a long term view of the relationship and not short terms gains.
WE GUARANTEE COMPLETE CONFIDENTIALITY ABOUT YOUR PROJECT.
We don’t share information on projects with anyone outside of Verve. This includes sensitive internal projects - and we operate with discretion and integrity.
WE GUARANTEE TO OPERATE WITH INTEGRITY, AND RESPECT YOUR BUSINESS.
Essentially, that we will be mindful of your best interests. We will respect your budgets - large or modest - and work to ensure you get the best long term value for your business.
WE GUARANTEE THAT WE WILL NOT KNOWINGLY TAKE AN ORDER THAT WE CANNOT FULFIL IN THE TIMESCALE AGREED AT POINT OF ORDER
Sadly, we’ve lost orders to some competitors who promise to deliver furniture quicker than it is possible to do so. We have often spoken to a manufacturer and they cannot physically make the furniture in the timescale demanded - and we’re honest about it. Other companies have knowingly misled the customer to get the order knowing they’ll delay it later. We will never do that. We’d rather not lose the order - but we won’t win it on a lie.